waiflow
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waiflow agents

Agents that reason
and act in your operation.

An agent is not a generic chatbot. It is a system that understands context, uses real tools and operates inside processes with traceability and clear limits.

← waiflow

Not a chatbot

A chatbot answers questions. An agent reads data, decides the next step, executes actions and escalates to a person when needed.

It is an agent

Business context, guided reasoning, connected tools and human-in-the-loop on sensitive exceptions.

Anatomy

Four pieces
that make it real.

01

Context

Data, history, business rules and conversation or process memory.

02

Reasoning

Interprets intent, prioritizes and chooses the path — with AI only where it adds value.

03

Tools and actions

Checks availability, creates records, sends messages, generates documents and triggers workflows.

04

Human oversight

Approvals, exceptions and sensitive data go through a person with full traceability.

How it works

From channel to action

The agent lives between your channels and systems — with orchestration, RAG, LLM and MCP as clear layers.

WAIFLOW architecture — 8 layers

RAG is like an assistant who checks your manual, prices and policies before replying — like a waiter who reads the menu instead of improvising.

MCP (Model Context Protocol) is the tools gateway: the LLM does not guess actions — it invokes typed tools (calendar, CRM, payments) with permissions and audit.

Where they deploy

Connected channels
and systems.

Agents deploy where your SMB already operates — without forcing a single channel or replacing your stack overnight.

WhatsApp and messaging

Support, appointments, follow-up and notifications with client context.

Web and forms

Structured capture, embedded assistants and guided flows on your site.

Email

Classification, assisted replies and generated communications with human review.

CRM and ERP

Read and write in existing systems: customers, orders, inventory, finance.

Spreadsheets and files

Ingest, clean and cross data that lives in Excel or shared folders today.

Internal APIs

Orchestration with your microservices, webhooks and custom tools.

Jalisco and Mexico

Priority industries
where we deliver value.

Retail and manufacturing account for much of the state GDP. These are the processes where a waiflow agent drives measurable return.

Industry Common process Pain WAIFLOW agent Value Case
Retail / Commerce Quote → delivery WhatsApp without follow-up Omnichannel sales Lead → traceable order 02
Restaurants / Cafés QR → loyalty Waitstaff overloaded Digital waiter Fewer errors, more data 03
Beauty / Wellness Booking → repurchase No-shows Receptionist 24/7, deposits 01
Agro / Food B2B order → delivery Manual lot tracking Traceability Lot-quality-logistics 07
Beverages / Tequila Order → shipment Manual coordination B2B / export orders Docs and alerts 08
Manufacturing / Electronics RFQ → shipment Slow RFQs RFQ + planning Fast quotes 05
Logistics / Transport Pickup → proof Where is my order? Logistics dispatcher ETA and proof 09
Tourism / Hotels Lead → post-sale After-hours leads Concierge 24/7 itineraries 10
Clinics / Health Appointment → follow-up Front desk overload Patient coordinator Pre-registration 11
Construction / Maintenance Request → payment Wrong technician assignment Field service End-to-end proof 04
Education / Training Enrollment → certificate Low retention Tutor / coach Student follow-up 12
Finance / Accounting Invoices → cash flow Excel, late collections Operational finance Daily visibility 06

SMB cases

Twelve real stories.
Diagrams by industry.

Six primary cases ready to sell and six Jalisco map complements — each with AS-IS, TO-BE, sequence, architecture and executed actions.

Most sellable

More Jalisco industries

Try it

Live demos
and contact.

Interact with real examples or tell us about your operation to design the right agent.

Booking agent demo Digitization demo Let's talk